© Copyright 2019 Declutter Angel 

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   Call: 07948 529587

GDPR (General Data Protection Regulation) & Privacy Policy

 

Introduction

This document explains why and how Declutter Angel collects your personal data, what it is used for, how it is processed and how it is kept safe.  Karen Taylor is the owner of Declutter Angel and is a sole trader. The business trading address is 64 Hardwick Road, Wellingborough, Northants, NN8 5AG. Karen is the person responsible for keeping your information safe and secure, giving you access to it if you need it, and disposing of your information if you ask or when a reasonable time period has elapsed. If you have any questions about this GDPR and Privacy Policy you can contact Karen at karen@declutterangel.com.

Why do we have a privacy policy?

Declutter Angel is committed to providing privacy for our clients. We want to provide a safe and secure experience hence are committed to only using client data as set out in this policy. We will not sell or share any information about you with any third parties without your consent, or unless we are required to do so by law. What sort of data do we collect? This section explains the types of personal data collected from you, the client, as well as how and why it is used. The types of personal data collected fall into one of three categories:

1. Face to face clients This includes clients with whom we work one-to-one (for decluttering and organising sessions) or in groups (for talks or workshops), either in their homes, in a designated group meeting space, over the phone, or via Skype or other online meeting systems. If you are one of these clients, you will have initiated our contact via telephone email, a message through a social media platform, through Eventbrite or via the website and we will have agreed to work together. This category also includes prospective clients, who have initiated contact with us but who have not yet made any specific appointments. The personal data that we collect and store about you includes: · your full name, · your telephone number(s), · your physical address(es), · your email address(es), · Skype or Zoom name · any other online identities that you wish to share · information about why you require help with decluttering and organising.

We collect this personal data via email or telephone conversations or during our appointments. We only collect the minimum amount of information required in order to be able to make appointments with you, visit your home for a scheduled appointment, make an appointment to meet with your group for a talk or workshop, or meet with you online for a virtual appointment. All the personal information that you provide to us is held on our secure software which is provided and supported by a third party. We endeavour to ensure that your personal information is maintained and updated correctly. It is your duty to inform us of any changes to your personal information to ensure that it is up to date.

 

2. Email list subscribers This category includes clients who have signed up for the Declutter Angel email list to receive newsletters and other relevant information, on a regular basis. The email list is powered by MailChimp, which is GDPR-compliant. You have the option of signing up to the email list by ticking the consent box in the separate terms and conditions document. Or you can sign up via the website or sometimes through Declutter Angel’s social media platforms. You also have the option of unsubscribing from the email list at any time by clicking on the link at the bottom of each email or by contacting karen@declutterangel.com. The personal data that is collected and stored about you when you sign up for the email list resides on the MailChimp server. It includes: your full name and your email address.

 

3. Photos Before one to one work commences You will be asked whether you give consent for a ‘before’ photo to be taken of your space and/or an ‘after’ photo. These photos will then be sent to your own digital device and deleted from our device or, should you give consent, we will keep the images and use them on Declutter Angel’s social media platforms/website. We would take care that the images did not contain factors which would identify you in this case. No images will be taken or shared without your clear consent.

 

How do I get a copy of the information you hold on me?

As set out in the Data Protection Act and General Data Protection Regulation (GDPR), you have the right to request a copy of the personal information we hold about you and to correct any inaccuracies. To action this, please write to us confirming your requirements at karen@declutterangel.com or Karen Taylor, 64 Hardwick Road, Wellingborough, Northants, NN8 5AG. What if I do not agree with the privacy policy? If you do not agree with the details set out in this policy, please do not submit your data but don’t hesitate to discuss your concerns by getting in touch. How do I opt out of you keeping my data on your secure database? If you do not want us to use your information in future, wish to know what information we keep of yours, or want to request that we delete or amend information from our database, please write to us confirming your requirements at karen@declutterangel.com or Karen Taylor, Declutter Angel64 Hardwick Road, Wellingborough, Northants, NN8 5AG and we will respond appropriately. If you are subscribed to the email list via MailChimp you are able to unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of any of my email newsletters to you. How do you tell me about changes to your Privacy Policy? This privacy policy may be changed at any time by Declutter Angel. If we change the policy in the future, we will advise you of this via prominent communication on our website: www.declutterangel.com.

 

How long will you keep my data?

The GDPR requires that personal data be held only for a reasonable amount of time. If we have worked together one-to-one or in a group session, we will hold your personal data for 2 years after our last communication, after which we will consider you a ‘past client’, and then will dispose of all of your personal data. If you wish to work with us again after this, you may contact us and we will resume our working relationship. We will re-collect the relevant personal data from you at this time. How do you safeguard my data? Your data is stored in secure software which is password protected and your information is accessed through a laptop or phone which are also password protected. Any data recorded via paper is inputted into the secure software and the paper then shredded. In the case of any of these storage methods being stolen, breached, or hacked, I will do the following within 72 hours of discovering the incident: a) Notify the police if it is a physical theft or loss of my laptop or phone b) Notify Gmail (my email provider) if it is a case of email hacking. c) In the event that it is a data breach or hacking of MailChimp or Eventbrite, it is more likely that the company would notify us, rather than the other way around. d) In any of these cases, report the data theft, breach, or hack to the ICO (Information Commissioner’s Office), which is the Regulator for the UK, if the incident has a high likelihood of severity of a resulting risk to the affected clients’ rights and freedoms. e) In any of these cases, we would contact all of the clients whose personal data has been compromised and would provide advice in order to help them protect themselves of any effects of the breach. GDPR compliance of staff members Karen Taylor is a sole trader and has trained contractors to work as part of the team at Declutter Angel. As part of the training plan for contractors, they are made fully aware of GDPR and can act in compliance with the regulations. Any data that contractors collect from clients is inputted into the secure software and any paper subsequently shredded. Questions If you have any queries about our privacy policy, please get in touch via email karen@declutterangel.com.

 

Cookies

Cookies are small files that are placed on your computer by your browser. They are used for a variety of reasons including allowing the website to work by maintaining state between page loads, allowing us to remember you each time you visit to make your browsing experience better, storing user preferences and login information and providing aggregate information to us to allow us to improve our website.

When you visit our site, a pop-up message will be displayed explaining that we use cookies on our site. You can choose to:

  • Accept cookies – which will log your acceptance for 365 days

  • View more information – which will display this Privacy Policy

  • Delete cookies – which will delete all the cookies relating to this website from your browser and take you away from the site

This website may use some or all of the following types of cookie:

  • Essential/necessary cookies – are required for the operation of our site. They enhance your experience of browsing our site and allow you to use features of the site

  • Analytical cookies – allow us to collect information including how you reach our site, the device you use to browse our site and actions you take and features you use on our site. We use Google Analytics (a third-party) to collect this information and further details about how Google collects and processes the information can be found here

  • Functionality cookies – enable us to recognise you on future visits to our site

  • Session cookies – any of the above cookies may be session cookies. These cookies only last the duration of your visit and are automatically deleted when you leave our site

  • Persistent cookies – any of the above cookies may be persistent cookies. These cookies are stored on your browsing device until they expire or you delete them. Every persistent cookie has a fixed expiry date.

The cookies we place on your site adhere to the current cookie law. Cookies contain no details about you from which you can be easily identified. However, we do collect some personal data relating to your device – for example, your IP address.

You can disable cookies at any time by changing your browser preferences using the following instructions:

Policy Updates

We may update this policy from time to time. It is recommended that you regularly review the policy to stay informed of any changes which may affect you.

Further Information

If you require further information about the cookies we use or how we use them, please contact us via email at karen@declutterangel.com.